IMPORTANT DISCLAIMER & POLICIES

Is my booking refundable?

Refunds, if applicable, will be processed after deducting any non-recoverable costs already incurred, such as visa fees, flight charges, accommodation bookings, or third-party service costs.

What happens if I need to cancel my trip?

You may cancel your booking as per the applicable cancellation policy. Any refund will be subject to non-recoverable expenses and supplier terms.

Are visas guaranteed?

No. Visa approvals, where applicable, are solely at the discretion of the respective embassy or consulate. We can assist with documentation and guidance but cannot guarantee approval.

What happens if my visa application is rejected?

Any eligible refund will be processed after deducting non-refundable costs already incurred. A detailed cost breakup will be shared for transparency.

Can the itinerary change after booking?

Minor adjustments to schedules, activity timings, or specific locations may occur due to weather conditions, operational requirements, local regulations, or other unforeseen circumstances.

Is travel insurance included?

Unless specifically mentioned, travel insurance is not included. We strongly recommend purchasing comprehensive travel insurance for your trip.

Do I need to disclose medical conditions?

Yes. Any medical conditions, mobility limitations, allergies, or special assistance requirements should be disclosed before travel so appropriate arrangements can be explored.

What happens if I choose to skip group activities?

Participants are free to opt out of activities; however, any independent arrangements or personal activities are undertaken at their own responsibility.

Will photographs and videos be taken during the trip?

Yes. Photos and videos may be captured during the journey for documentation, memories, and promotional purposes. Participants who do not wish to appear in public content should inform us in advance.

What happens if the trip does not meet the minimum group size?

In such cases, we may reschedule the trip, offer an alternate arrangement, or provide a refund as per the applicable policy.

What if the trip is affected by weather or unforeseen events?

Travel plans may occasionally be impacted by weather conditions, transportation disruptions, government regulations, natural events, or other circumstances beyond our control. Any necessary decisions will prioritize traveler safety and practicality.

Am I responsible for my personal belongings?

Yes. Participants are responsible for safeguarding their personal belongings throughout the journey.

Can I transfer my booking to another person?

Booking transfers may be possible depending on trip type, airline rules, visa requirements, and supplier policies. Please contact us for assistance.

Are flights and hotel allocations guaranteed?

Flight schedules, airlines, room types, and accommodation allocations are subject to availability and operational requirements.

Who is responsible for following local laws and regulations?

All participants are expected to comply with local laws, regulations, and guidelines throughout the journey.

How will important trip updates be communicated?

All major updates regarding the trip will be shared through the communication channels provided during booking.

What kind of traveler are your trips designed for?

Our trips are curated experiences focused on meaningful travel, comfort, cultural immersion, and responsible exploration rather than rushed sightseeing or checklist tourism.

Final Note

PlanBay is built on transparency, presence, and responsible planning.
Every decision during the journey is taken with traveler experience, comfort, and safety at the core.